Frequently Asked Questions
Everything you need to know about shopping with Bayu The Label
How do I determine the right size for me?
We provide a comprehensive size guide on each product page. Since our pieces are designed for a tailored fit, we recommend measuring yourself and comparing it to our chart. If you are between sizes, we suggest sizing up for a more comfortable fit.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags and hygiene liners attached. Please note that sale items are final sale and cannot be returned.
How long does shipping take?
Standard shipping typically takes 3-7 business days for domestic orders. International shipping can take between 7-14 business days depending on the destination and customs processing. You will receive a tracking number via email once your order ships.
Do you ship worldwide?
Yes, Bayu The Label ships to most countries globally. Shipping costs and delivery times are calculated at checkout based on your specific location and the weight of your order.
How should I care for my garments?
To maintain the quality of our fabrics, we recommend hand washing in cold water with a mild detergent. Avoid tumble drying or bleaching. Always lay flat to dry in the shade to prevent color fading and fabric stretching.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna or Afterpay depending on your shipping region.